Refund policy

Return & Refund Policy

Effective Date: August 2, 2026

Thank you for shopping with ZoraFit. We strive to deliver high-quality products and ensure customer satisfaction. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

We accept returns only for damaged products received during delivery.

To be eligible for a return:

  • The return request must be submitted within 7 days of the delivery date.

  • The product must be unused, unwashed, and in its original condition.

  • All original tags, labels, and packaging must be intact.

  • A complete unboxing video is mandatory as proof of the damage.

  • The video must clearly show the sealed package being opened from the beginning without any cuts or edits and must clearly capture the damaged product.

Return requests without a valid unboxing video will not be accepted.

2. Non-Returnable Items

We do not accept returns or exchanges for:

  • Incorrect size selected by the customer

  • Change of mind

  • Color preference

  • Products that have been used, washed, altered, or damaged after delivery

  • Products without original packaging or tags

  • Return requests made after 7 days from delivery

  • Claims submitted without an unboxing video

3. How to Request a Return

To initiate a return, please contact our customer support within 7 days of receiving your order.

Please provide:

  • Order Number

  • Full Name

  • Contact Number

  • Clear photos of the damaged product

  • A complete unboxing video

  • Brief description of the issue

Our team will review your request within 2–5 business days.

4. Refund Process

Once your return is approved and the returned product is received and inspected:

  • Your refund will be processed to the original payment method used during purchase.

  • Refunds are generally completed within 5–10 business days, depending on your bank or payment provider.

If Cash on Delivery (COD) is available for your order, approved refunds will be transferred to your provided bank account or UPI ID.

5. Return Shipping

If the return is approved due to a damaged product received from us:

  • We will arrange the return pickup where service is available, or

  • We will provide instructions for returning the product.

Customers should not return products without prior approval from our support team.

6. Order Cancellation

Orders may be cancelled only before they are shipped.

Once an order has been shipped, it cannot be cancelled and will be subject to this Return & Refund Policy.

7. Right to Reject Returns

ZoraFit reserves the right to reject any return request if:

  • The damage is not visible in the unboxing video.

  • The unboxing video is edited, incomplete, or unclear.

  • The product shows signs of use, washing, or alteration.

  • The request does not meet the eligibility conditions stated in this policy.

8. Contact Us

For any return or refund-related queries, please contact us:

ZoraFit

Website: https://zorafit.in

Email: support@zorafit.in

Phone: +91-6369679957

Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)

By placing an order on zorafit.in, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.