Shipping policy

Shipping Policy

Effective Date: August 2, 2026

Thank you for shopping with ZoraFit. We are committed to delivering your orders safely and on time. Please read our Shipping Policy before placing an order.

1. Order Processing

  • All orders are processed within 1–3 business days after successful payment confirmation.

  • Orders are processed only on business days (Monday to Saturday), excluding public holidays.

  • During sales, festivals, or promotional events, processing times may be slightly longer.

2. Shipping Time

Estimated delivery timelines are:

  • Metro Cities: 3–5 business days

  • Other Cities & Towns: 4–7 business days

  • Remote Locations: 5–10 business days

Delivery times are estimates and may vary depending on your location and courier service availability.

3. Shipping Charges

  • Shipping charges (if applicable) will be displayed during checkout before payment.

  • Any free shipping offers will be clearly mentioned on the website during eligible promotions.

4. Order Tracking

Once your order is shipped:

  • You will receive a shipping confirmation via Email and/or SMS/WhatsApp (where applicable).

  • A tracking number and courier details will be shared so you can track your shipment.

5. Delivery

Please ensure that:

  • The shipping address and contact number provided are accurate.

  • Someone is available to receive the package at the delivery address.

If delivery cannot be completed due to an incorrect address, unavailable recipient, or refusal to accept the package, additional shipping charges may apply for re-delivery.

6. Damaged or Incorrect Items

If you receive a product that is:

  • Damaged during transit, or

  • Different from the item you ordered,

please contact us within 7 days of delivery.

A complete, continuous unboxing video showing the sealed package being opened without any cuts or edits is mandatory for verification.

Claims submitted without a valid unboxing video may not be accepted.

7. Delivery Delays

While we strive to deliver all orders on time, delays may occur due to circumstances beyond our control, including:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Courier operational delays

  • Government restrictions

  • Remote delivery locations

ZoraFit is not responsible for delays caused by third-party courier partners.

8. Order Cancellation

  • Orders can be cancelled only before they are shipped.

  • Once an order has been dispatched, it cannot be cancelled.

  • Please refer to our Return & Refund Policy for information regarding eligible returns.

9. Failed Deliveries

If a shipment is returned to us because of:

  • Incorrect or incomplete address

  • Multiple failed delivery attempts

  • Customer unavailable

  • Refusal to accept the shipment

we may contact you to arrange re-shipment. Additional shipping charges may apply.

10. Contact Us

For shipping-related questions, please contact us:

ZoraFit

Website: https://zorafit.in

Email: support@zorafit.in

Phone: +91-6369679957

Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)

By placing an order on zorafit.in, you acknowledge that you have read and agreed to this Shipping Policy.